Interactive Voice Response (IVR) systems, automating and routing calls, have become essential for independent pharmacies. They streamline calls, save staff time with self-service options, and enhance the customer experience. Here are five ways to optimize your pharmacy IVR...
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Patient-centered care is one of the most important elements in establishing long-lasting relationships with the patient and strengthening the pharmacist’s professionalism in the pharmacy practice. To provide the best care and customer service possible, you have to start with the foundation - effective patient communication.