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LUMISTRY VOICE IVR

Reduce interruptions, improve patient experience

Get the traditional phone services your pharmacy needs while experiencing HD voice quality and advanced features that only a cloud-based platform can provide with Lumistry Voice IVR: a feature-rich hosted IVR & VoIP system purpose-built for pharmacies and trusted by over 4,500 stores nationwide.

Improve efficiency and customer satisfaction, guaranteed.

Lumistry Voice IVR integrates into your pharmacy software system to enable patients to refill prescriptions and find information while empowering your pharmacy team with productivity tools that save them valuable time. The result? An increased ability to focus on providing the top-tier care that keeps patients coming back to your pharmacy again and again.
Reliable

Experience 99.9% uptime – greater stability and reliability than any traditional phone service.

Secure

Our best-in-class technology constantly monitors your server to protect your data in real-time.

Scalable

Whether your pharmacy receives three calls a day or 3,000, our system can support your growing business.

CONNECT LIKE NEVER BEFORE

Generate revenue while providing next-level patient care.

  • Call quality has never been clearer or more secure than with our end-to-end digital call infrastructure.

  • Call quality has never been clearer or more secure than with our end-to-end digital call infrastructure.

PRODUCTIVITY-FOCUSED FUNCTIONALITY

Automate routine tasks and optimize your workflow with seamless integration to your pharmacy software.

  • Empower patients to order refills and automatically send requests to your pharmacy software.

  • Empower patients to order refills and automatically send requests to your pharmacy software.

STAY COMPLIANT AND SECURE

Protection for your pharmacy’s and patients’ most valuable data.

SOPHISTICATED FEATURES FOR SOPHISTICATED PHARMACIES

Unique workflow functionality designed to meet your pharmacy’s individual needs.

  • Communicate between stores or call centers and seamlessly transfer calls from one store to another.

  • Communicate between stores or call centers and seamlessly transfer calls from one store to another.

PHARMACY SOFTPHONE

Take your pharmacy phone calls anywhere with Lumistry Voice Go.

Available on mobile or desktop, Lumistry Voice Go enables you to stay connected, productive, and professional from any device.

Handle refills, patient questions, and staff coordination, no matter where work takes you
Protect your personal phone number by making and receiving calls from your pharmacy's phone number
pharmacy computer firewall
MANAGED FIREWALL SUPPORT

Protect patient data and avoid compliance-related fines.

Let our professionals manage the increasingly important task of keeping cyber criminals at bay so you can focus on what matters most – supporting your customers.

Whether you need guidance on keeping your applications and data compliant or want a secure method of working remotely, we have a support plan that will work for your goals and budget.

Why pharmacies love Lumistry Voice IVR

“Whether we contact them by email or phone, their tech support team is consistently friendly and helpful. They respond promptly to our diverse questions and troubleshooting requests, providing tailored solutions that perfectly suit our specific needs.”

Joseph P.

Good Day Pharmacy

“Click-To-Call is a feature we use literally hundreds of times a day. We can’t imagine working without it.”

Rannon C.

Tarrytown Pharmacy

“Before Lumistry, we had to carry multiple phone lines and multiple fax lines, which cost us tremendously. By cutting down and saving that money, we were able to use it in different places to make the pharmacy experience better.”

Jasmine B.

Haller’s Pharmacy

Transform the way your pharmacy communicates.

See why thousands of pharmacies trust the security and reliability of Lumistry Voice IVR to connect with their valued patients and providers.

Frequently asked questions