BOILING SPRINGS, S.C. — Lumistry announced an expanded partnership with RedSail Technologies, marking an important milestone in the companies’ shared commitment to delivering more connected technology solutions for pharmacies. Through RedSail Technologies’ latest API capabilities, the companies are working to improve how data flows between systems, enabling deeper integration, faster synchronization, and more seamless patient experiences.
As patients increasingly expect convenient, digital ways to manage prescriptions and communicate with their pharmacy, pharmacies are adopting more tools to meet those expectations. But when patient-facing technology and pharmacy software operate separately, workflows can become fragmented, and patients don’t receive timely updates.
The expanded integration helps address that challenge by enabling information to move more seamlessly and in real time between RedSail Technologies’ pharmacy management systems and Lumistry’s patient engagement and communication solutions.
“Pharmacies need technology that works together, not technology that creates more work,” said Chip Simmons, Chief Solutions Officer at Lumistry. “This expanded partnership helps connect more of the patient experience directly to the pharmacy system, giving patients more convenient ways to engage while helping pharmacy teams save time on routine tasks.”
The enhanced API capabilities support Lumistry’s Voice AI Assistant, an AI-powered solution that allows patients to use natural language to request refills, check prescription status, and get answers to common questions by phone. They also support Lumistry’s Patient Portal, a mobile-friendly digital experience where patients can request refills, manage prescriptions, schedule appointments, and access educational resources all from one place.
By connecting these experiences within the RedSail Technologies ecosystem, information can stay synchronized across digital and voice channels, helping patients receive timely information while reducing manual work for pharmacy teams.
The expanded partnership creates a foundation for Lumistry and RedSail Technologies to continue developing connected solutions that simplify pharmacy workflows, strengthen patient engagement, and help pharmacies deliver more seamless experiences.
“This expanded partnership helps connect more of the patient experience directly to the pharmacy system, giving patients more convenient ways to engage while helping pharmacy teams save time on routine tasks.”
Chip Simmons
Chief Solutions Architect
